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avatar for Cale Thompson

Cale Thompson

Director Human Centered Design
Cale partners with Journi’s leadership team to build product/service strategies that drive organizational alignment around the delivery of lasting, differentiated value. After more than a decade consulting for Fortune 500 companies and startups he led Customer Experience Innovation at a fast growing startup before bringing human centered design and innovation to the center of the development of Journi’s customer experience. He is an award winning designer who has taught design internationally and served as program faculty on Yale’s Executive MBA program. Cale holds a BA in Industrial Design from the Rhode Island School of Design, and an MS in Industrial Ecology from Delft University of Technology in the Netherlands.
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